First Time Users of Connectingcare

Where do I start?

To use Connectingcare effectively you need to create a User Account. You can still search the Service Directory without a User Account, however you cannot use any of the Secure Messaging functions.

First you need to confirm that your workplace Site has an active subscription with ConnectingCare. An active subscription will allow you and your colleagues to register a User Account to Send (and Receive) Secure Messages/eReferrals.

If you are unsure, the quickest way to find out is to click on the Register button in the Account section on the homepage, enter your workplace postcode and then check to see if your Site appears in the drop-down list on the next screen.

If it does then you can proceed to create your User Account. Once that is done successfully you will be logged in automatically, and you will also receive a confirmation email with your username and password.

TIP: If you ever forget your username and password please use the Lost Password link in the Account section on the homepage to be emailed both your username and password.

If your Site is not listed please contact ConnectingCare Support: 1800 952 232, or to discuss how to subscribe.

Help and Further Training

The first thing you should do is to read the User Guides.

The first one entitled “ConnectingCare User Guide” is a great resource for new users and shows how to search the Service Directory and send e-Referrals, or other files or messages.

The second one entitled “Receiving and Acknowledging Referrals and Secure Messages” is for Intake staff only.

An additional User Guide, entitled “Service Directory Admin Guide” is for staff who are responsible for maintaining the Site(s) and Service(s) information in the Directory. This guide is available from the Administration of Agency and Service Details page.

The ConnectingCare HelpDesk is available Monday to Friday 9am to 5pm. Sending an email to will log a Support Job, which will be dealt with in accordance with set Service Level Agreements. You can also call the HelpDesk on 1800 952 232.

On-Site Training

If your organisation is interested in on-site training for your staff, please contact ConnectingCare HelpDesk: 1800 952 232 or HealthConnex will discuss your requirements and provide you with the options, including a quotation.

My Favourites

One feature worth highlighting to assist users on a daily basis is the “My Favourites” feature. After you have logged in you will be able to create a selection of Favourite Services that are listed on Connectingcare. Adding a Service to your Favourites is simple. When you visit the page of a Service, you will notice a link near the bottom of the page that says 'Add to My Favourites'. Click this link and this Service is instantly added as one of your frequently used Services.

You will then be able to browse to the My Favourites page (link in the top menu, or icon above your login name on the homepage). You can go to this page to quickly send files, or a Service Co-ordination Tool Templates (SCTT) referral to one of your Favourite Services, or to view their Service information.