User Roles & Responsibilities

Registered users of Connectingcare have a number of roles and responsibilities based on the level of access they currently have. There are 5 different levels of access, the higher the number the more responsibility. Each higher level user has access to all the features of lower levels plus additional ones as outlined below.

Level 1

Skill Level Required: Basic computer skills, able to browse internet web sites.

Level 1 is the most basic level and is given to users who sign up online themselves. This level is all that is required for general usage of Connectingcare. They have access to the following:

• Ability to edit their own details (some restrictions apply)
• Can view statistics of referrals made by them
• User details populated on referral form automatically

Level 2

Skill Level Required: Data entry skills, including some basic knowledge of HTML. Must be a competent computer user. Computer graphics skills also required to format/resize logos for upload.

Level 2 users are generally someone within an agency designated to maintain their agencies information on Connectingcare. Their access includes all of level 1 plus:

• Can edit their agencies information, including their services (which includes adding and deleting services)
• Cannot edit or add a referral email address for a service. This feature was removed for this level of access due to too many users placing incorrect information in this field
• Access to statistics for referrals sent by themselves as well as referrals sent and received by their agency.

Level 3

Skill Level Required: Must be an experienced computer user with a good understanding of data entry, graphics and HTML.

This level user will generally be someone within a PCP who has been given responsibility to coordinate agencies within their PCP. They have access to the following:

• Can edit all agencies within their PCP
• Can setup/change referral email address for a service
• Can view referral statistics for all agencies within their PCP
• Can edit/add/delete any or all users for their PCP

Level 4

Skill Level Required: At the very least a level 4 user must be a confident and experienced computer user. They will need a good understanding of the Connectingcare admin environment

• Can edit all agencies in more than one PCP. By default they are allowed to edit their own PCP, additional PCP's can only be delegated by a Level 5 user.
• Can view referral statistics for all of the PCP's that they have been delegated.